Gift Card FAQ

Smitty's Gift Cards may be purchased at any participating Smitty's location across Canada or on our website. You choose the amount you would like to purchase. 

Simply present your Smitty's Gift Card at any participating Smitty's location across Canada when you would like to pay, and the amount will be deducted from the balance remaining on the card. Your Smitty's Gift Card will be returned to you after each payment so that it is ready for your next visit to Smitty's.

You can use your Smitty’s Gift Card at any participating Smitty’s location across Canada for dine-in, take-out, or online orders. Gift cards cannot be used for purchases made through delivery partners such as Skip the Dishes or DoorDash. 

You can either take your card to any participating Smitty’s Restaurant location and ask them to check the balance on the card for you, or if you prefer you can go online to www.smittys.ca, click on the Gift Card Icon and follow the instructions on the website. You will need access to the 25 digit card number on the back of the card. No purchase is necessary to check your balance.

Each Smitty’s Gift Card has an unique number printed on the back of the gift card, if you have this unique card number from your lost or stolen card, we can cancel your lost or stolen card and re-issue you a new card with the remaining balance that your lost or stolen card had on it at the time of submission. You must report your missing card to us immediately by either calling our office at (403) 229-3838 (please leave a message after hours) or by e-mailing the information to giftcard@smittys.ca. You will be required to provide your name, address and your Gift Card number, and upon verification, we will freeze the remaining balance, transfer it to a new Smitty’s Gift card and mail you a replacement card, there will be a small administration fee charged to you for this service. The replacement card value will match the balance of your lost Smitty’s Gift Card at the time it is reported missing. If you do not have this unique 25 digit number from your lost Gift Card, we will be unable to re-issue a new Smitty’s Gift Card with any remaining balance. Your Smitty’s Gift Card can be used like cash at all participating Smitty’s Restaurants, please be sure to safeguard your Gift Card as you would cash.

Yes, anyone can use your Smitty’s Gift Card to pay for purchases at any participating Smitty’s Restaurant across Canada, it is like cash. You can only redeem, use, and/or reload your Smitty’s Gift Card at participating Smitty’s Restaurants in Canada, no other businesses or restaurants will honour the Smitty’s Gift Cards.

Your Smitty’s Gift Card has no expiry date, although we encourage you to use your Smitty’s Gift Card soon after you get it, we would love to see you.

Your Smitty’s Gift Card is non-refundable and is not redeemable for cash once it is used. You can only redeem your gift card for purchases at participating Smitty’s Restaurant locations across Canada.

No, there is no minimum amount for cards purchased in-store. Cards purchased online have a minimum amount of $5.00, although we suggest you purchase $30.00 to $40.00 at a minimum, so that you can use your Smitty’s Gift Card for a few visits before you have to reload your gift card. There is however a maximum amount of $99.00 that can be placed on any one gift card.

There are no charges or fees to purchase, load or reload your Smitty’s Gift Card. The only time a fee is charged is if your card is lost or stolen and you request that the card be replaced. There are certain conditions that apply under these circumstances, see FAQ #5 for information on lost or stolen cards.

Yes, you can reload your Gift Card as many times as you like, and in any amount you wish up to $99.00, which is the maximum amount allowable on any one gift card. At any time, simply present your Smitty's Gift Card at any participating Smitty's location and ask to reload it with whatever dollar amount you choose. Any balance you had remaining on your card will be added to the new amount loaded, and your new balance will be the combined total, to the maximum of $99.00 per card.

You can make your purchase using any of the following or combination of the following methods of payment, Gift Card, at participating locations (to the remaining balance on the card), Cash, Visa, MasterCard, American Express, or Debit.

The Smitty’s Gift Card is issued to you by Smitty’s. Use of the Smitty’s Gift Card constitutes acceptance of the following conditions. It allows you to load a dollar value on to your Smitty’s Gift Card for future purchases at participating Smitty’s locations in Canada. Purchases will be deducted from the balance of the card amount until the value reaches zero. Smitty’s Canada Limited is not responsible for replacing the value on the card if it is lost, stolen, destroyed, damaged or used without your consent. Refunds can only be provided for unused cards with the original receipt. Use of the Smitty’s Gift Card is subject to terms and conditions regarding its use, which may be amended from time to time without notice. The Smitty’s Gift Card does not expire.

There is no need to register your gift card and we will never ask you to provide any personal information when you purchase, load, reload or use your Smitty’s Gift Card. The only time we will ask you to provide any type of personal information is if your Smitty’s Gift Card is lost or stolen and we are able to replace the card for you. See FAQ # 5 for terms and conditions of replacing lost or stolen cards.

Smitty’s Canada will only use the personal information provided for the sole purpose of re-issuing a lost or stolen Smitty’s Gift Card. Smitty’s Canada does not share, sell or otherwise use or provide any personal information collected with any other organization or for any other purpose.