Woudlands County is buzzing with the news of the new Smitty's Family Restaurant having opened in Whitecourt, Alberta in March, 2011.

The high quality food and family friendly service that you have come to expect with the Smitty's brand name has come to stay in Whitecourt, Alberta with Don Li as the resident owner/operator.Don comes from an experienced background in food service and restaurant management and identified Whitecourt as a huge opportunity to get the Smitty's famous pancakes (and signature syrup) out to the masses!

Please come visit this new addition to the Smitty's Family next to the Glenview Motel at 3559 A Caxton Street, open daily from 6:00am - 9:00pm with an adjacent lounge open from 11:00am - midnight. The Whitecourt Smitty's can be reached at (780)779-0006. 

People in the Kawartha Lakes region can't stop talking about the new Smitty's Family Restaurant that opened in Lindsay, Ontario this spring!

The exceptional service and high quality family dining that has been recognized from across Canada for over 50 years has finally made a stop in Lindsay, Ontario with the experienced owner, Todd Kralik, at the helm of the operation. Todd, who also owns and operates the Smitty's Restaurant in Peterborough, Ontario, made the decision to expand into Lindsay when he realized that people were asking for this new location on a regular basis!

Please visit this new addition to the Smitty's Family across from the Lindsay Square Mall at 370 Kent Street Wes, Unit 70-0, Sunday to Thursday 7:00am - 8:00pm and Friday - Saturday 7:00am - 9:00pm. You can also reach the Lindsay Smitty's Restaurant at (705)878-3604. 

The buzz around Weyburn SK.  has been the opening of Smitty’s Family restaurant in July.

Owner Brad Balfour has been a Smitty’s Owner/Operator  for several years at the Cornwall Centre location in Regina.  He is excited to expand into the Weyburn area.  Business partner, Mike Underhill, is the General Manager on site. He also brings with him several years of Smitty’s experience.

“We are excited to bring the Smitty’s name back into the community”, says Brad. “Already we are getting to know our regular customers. Not only do they come for the food, they are coming back because of the service our staff is providing.”

Mike adds, “It might be a big brand name, but we like to treat all of our guests like family”.

The Weyburn Smitty’s is open Monday to Saturday at 7:00 am and Sunday at 8:00 am. The restaurant is located in the City Centre Mall at 110 Souris Avenue and can be reached by telephone at 306-842-2333.

 

To Whom It May Concern,
I wanted to relate a recent customer service experience to you. Around 4 months ago on a visit to your St. Albert, Alberta location, we purchased a small toy bus for our son from your display. This has turned into a treasured item of his and he takes it everywhere, including bed. Our son is now 2 years old and we have been explaining Santa Claus to him this year, up until about 10 days ago; there was nothing that he wanted from Santa. When asked, he would say that 'I'm fine'. 10 days ago, he accidently broke one of the doors off of his treasured bus, he was very upset. After some tears, he turned to me and said he knew what he wanted from Santa, he wanted his bus fixed. My heart skipped a beat thinking how Santa was going to pull this off. I ran into the St. Albert Smitty's the next morning on the slight hope that perhaps there was still a bus available for sale, alas, there wasn't.

The Manager that I spoke to was so very helpful and understanding and offered to provide me with the Edmonton Head Office number so that I could speak directly to the person who handles the merchandise. I was very impressed that this information was given to me and thanked the Manager.

Upon connecting with the Edmonton head office, one of the staff went above and beyond to track down a toy bus. She emailed all of the Edmonton locations and to our great surprise and relief a bus was located at another outlet. The Manning Crossing location put the buses that they had on hold and I picked them up the following day. My family is so very relieved that we will be able to make the wish of a 2 year old come true this Christmas.

I would truly like to commend Smitty's for creating a work environment where employees can truly go above and beyond the regular call of duty in providing a level of customer service that goes so far above what would normally be expected. This experience has truly impacted my family, we will always remember this when we decide where to dine in the future.


 

On June 3, 2009, our newest location has opened in Moncton, NB. The owner, Conrad Landry, is excited and thrilled to be part of the Smitty’s family and was quoted, “Finally, we are ready to give out customer service”.

His determination to attention to detail has already been put though the paces during the first weekend. “It’s great to see the enthusiasm in new franchisee’s to ensure customers receive value for their visit and to leave with a smile, especially during these unsettled times.” says Smitty’s President, Chris Manderscheid.

Please join Conrad, his management team and the staff for a “taste” of Smitty’s at 1049 Mountain Road, Moncton, NB.

Please watch for more stores opening in the upcoming months, such as; London, ON, Killam, AB, Winnipeg, MB and Tumbler Ridge, BC.

 

“It has been a long road in preparing the new look, feel and taste of Smitty’s and we are happy with what we have come out with”, says Smitty’s Canada Limited President, Chris Manderscheid. “The quality of the construction is also enhanced by the quality and flavor of the food.”

The new Smitty’s offers some of the same old great tastes and has also included new innovations and flavors to the menu.

Please go to Unit #146, 111 Avenue & Groat Road in Edmonton, Alberta to experience the new Smitty’s

 

Article from "Where" Edmonton magazine

SMITTY'S FAMILY RESTAURANT
5359 Calgary Trail South
434-8549

With more than 115 restaurants across the country, this popular family-friendly chain unfailingly offers an extremely varied menu of choice items for all ages at very reasonable prices.

FINALISTS
Smokey Joe's Hickory Smoke House
15135 Stony Plain Road. 413-3379
Earls Tin Palace
11830 Jasper Avenue. 488-6582

 

He sold his franchise and rejoined Smitty's Head Office in the capacity of Vice President of Operations early in 2007. Mr. Manderscheid has over 20 years of food service experience ranging from QSR, catering and banquets to family dining. He also has experience in various food franchises.